By registering with Patient Ally, you will have a free web portal used for managing all your personal health information. This portal provides communication services for scheduling appointments, messaging your doctor’s office and gives you the ability to make and track payments to them.
For technical support regarding the Patient Ally website and other non-health related inquiries, please contact us at info@patientally.com or 888-PHR-4ALL.
Yes, email addresses can be associated with more than one Patient Ally account. For management of multiple accounts, see: Shared Accounts.
If you wish to change your password, email address connected to the account, or phone number connected to the account you can select the "Security" link under "Settings" from the site navigation menu.
From Patient Ally's login page select the option for "Recover Username". Simply enter your first and last name, date of birth and an email to receive an email with your account username.
From Patient Ally's login page select the option for "Reset Password". Simply enter your account user-name and select how you wish to receive the the verification code to enter a new password.
To add a provider to your Patient Ally account, your provider must invite you as a connection using Office Ally’s EHR 24/7 or Practice Mate application.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, without that password the account cannot be accessed.
Your Patient Ally account information can be viewed by your medical providers. If you have a shared account, the creator of that shared account can also view it. For more information refer to the Shared Accounts section of this page.
Yes, to deactivate your Patient Ally account, click on the Deactivate Account under "Settings" on the navigation menu. From here you can deactivate your account. Note that if you deactivate your patient portal account, it cannot be undone.
For desktop: Chrome 89-90, Edge 89-90, Firefox 87-88, Safari 14-14.1. For mobile: Chrome for Android 90, Safari on iOS 14.0-14.5. The site may function on additional browsers, but only the listed browsers are actively supported for Patient Ally. If the site is not working for you, and you believe that you are using a supported browser, please contact technical support.
For your security, your activation code expires after 90 days and is no longer valid after the first time you use it.
If by doctor invitation: If your activation code is expired you will need to contact the medical provider who sent the initial invitation and request a new invitation be sent.
If by open enrollment: If you still have problems, please contact our tech support at: info@patientally.com or 888-PHR-4ALL.
If you are experiencing a medical emergency please call 911, for other non-emergency reasons, you can access your doctor's contact information from the "Address Book" button found on Patient Ally's navigation bar. You may also send a message to your doctor using the "Messaging" section of Patient Ally. These options are only available with doctors who are already linked to your account. Please note that some medical offices may not be using patient messaging through the Patient Ally application and you will need to contact your provider's office directly.
For technical support regarding the Patient Ally website and other non-health related inquiries; please contact us at info@patientally.com or 888-PHR-4ALL.
Patient Ally allows you to access lab results, intake documents from your medical providers, doctor appointments, and medical bills. You may also view medical information from any shared accounts of family members you have linked to your account.
If you do not see your provider listed within a certain feature, that means the provider has chosen not to utilize/participate in this feature. In this situation you will need to contact your provider's office directly to schedule appointments.
Your health information comes directly from your medical provider's records. Ask your doctor to correct any inaccurate information at your next clinical visit.
No, due to the sensitive nature of medical information, each adult must establish their own Patient Ally account. You can create a shared account for family members in your care (e.g. children, elderly family members needing assistance) that you can access from your account.
You can make changes to your address, marital status, and last name from the "Profile" section which you can access from "Settings" in Patient Ally's navigation menu.
Announcements are temporary website banners displayed on the home page regarding changes to the Patient Ally website (e.g. regular maintenance, new feature/tool available, etc.).
Clicking the X button at the top right corner of the announcement, will remove the banner. Only relevant announcements will be displayed in Patient Ally and will automatically close after they expire.
You can send a message by selecting a provider from the "Provider" list. This will show any previous conversations you've had with your providers and allows you to "start a new conversation" by clicking on the green button. You can then enter a subject of conversation in the subject field, type a message in the box below subject. Attachments may also be added by clicking on the "Attachments" button and selecting a file. Once your message is complete click "send message" which will deliver the message immediately to your doctor or one of your shared account users.
You should generally receive an answer within 1-3 business days. Please note that Patient Ally should not be used for urgent situations. Please contact your medical center directly if the situation is time sensitive or dial 911 if it is an emergency.
Questions should only be sent from the Patient Ally account of the patient they are regarding. Communicating about another patient from your Patient Ally account would cause that information to appear in the wrong health record and could potentially jeopardize medical care for you or the other individual.
You can access "Appointments" from the navigation bar which will display a calendar and a button titled "Request Appointment". If you click on this button a list of your medical providers will open. Select which provider you wish to schedule an appointment with. A calendar with available time slots highlighted in blue will display. By selecting one of these time slots, a pop-up window will open displaying the time. If this is the correct selection you can click on the "request slot" button. Your screen will refresh listing your appointment request with the provider, location, date, and time. You may also add a short message in the "Additional Messages" box describing why you're requesting an appointment. Once this is completed select the green "Submit" button. Your provider will receive the request and your calendar will show your "pending appointment" highlighted in orange. You will receive a confirmation or cancellation email when your provider approves or rejects your request.
From the "Appointments" page on Patient Ally you can view future appointments on the schedule list display. By clicking on the dates displayed on the chart you can view an appointment's details with the option to load the appointment to your personal calendar or look up directions to the office of the provider
When you click on an appointment from the appointments list, a window will pop up with appointment details. To cancel the appointment, click the "cancel appointment" button. This will refresh your schedule list showing the appointment as cancelled. Patient Ally will send the cancellation request to your doctor.
To reschedule an appointment, repeat the process that you did to make the original appointment. Select a different time and or date that works for you and is available on your doctor's calendar. Once you've made the new request you can click on the old appointment and select the "cancel appointment" button to cancel the old appointment.
An intake document is a form requesting additional information for your medical records that you would normally fill out upon arriving at your provider's office. However, you can now receive and fill these documents out through your Patient Ally account and submit them to your provider before setting foot in their office.
All intake forms sent by providers are stored in the Documents page which can be accessed from the navigation menu on the Patient Ally Website. You can view recently filled out intake forms from the main Documents page. To view New Intake Forms, select the white button titled MY INTAKE FORMS. The page will load showing all intake forms with check boxes indicating which intake documents still need to be filled out and which ones have been completed. You may also view completed intake forms.
On the intake documents page, select the form that has an empty check box under the "Fill Out" list. You will be directed to the Intake Pro website where you can fill out the document. When you are done you will click the "submit" button at the bottom of the Intake Pro document. The Intake Pro website will load a confirmation screen confirming your submission. You will then be redirected to the Patient Ally Intake Documents page where the form you filled out will have a checked box icon in the "Fill Out" list. This indicates that the form has been sent to your provider.
A clinical summary is the document that is created after a clinical visit with a provider. These documents are created to record your medical history of treatment, medications, allergies, vital signs and lab results with that provider.
You can view recent doctor visits, clinical summaries, and test results in the "Records" section of Patient Ally, which you can access in the navigation menu. The Records page will display clinical summaries from newest to oldest but you can search by Provider or by date to view records from specific clinical summaries.
You can send medical information to a provider using the "Documents" section of Patient Ally. Please see the Documents section below for more details.
Your lab results are released to your Patient Ally account after your provider has reviewed them. This is generally within 1-12 days, upon which, you will receive an email notification of your new lab results. You can also contact your provider if lab results are time sensitive.
From the Patient Ally navigation menu you can click on the "Bill Pay" button to view outstanding balances. You can also select a provider to see more details about outstanding bills from them as well as past payments.
By selecting a specific provider you can select the round green button with the credit card icon . Confirm your billing information and whether you wish to make a partial payment or full payment. Click "Next"then fill out your payment card information and click "Process Payment". Your screen will refresh confirming your payment and your bill information will update showing your current balance.
